The Advantages of VOIP for Small Businesses

80% of VOIP Subscribers Say that Their VOIP Phone System Has Exceeded Their Expectations

VOIP technology is becoming increasingly attractive to small business owners due to the amount of savings when compared to the traditional telephone line. Business owners who use a VOIP phone system see savings on toll calls as well as a reduction in cost associated with phone line maintenance. VOIP phone systems use the same lines as the office internet connection thus offering a reduced cost with less lines and lower maintenance costs associated with the installation and upkeep.

In recent years, their have been major improvements in the quality of VOIP service. Today's VOIP sound quality is very close to that offered by Ma Bell. A decrease in the delay of voice packets makes the VOIP line have a clearer sound with fewer breaks or echoes. Most VOIP lines offer the same sound quality of the traditional telephone line.

Infotech reported that an estimated 80% of businesses that utilize VOIP phones report that it has met or exceeded their expectations. Many large call centers are using VOIP for their customer service lines. VOIP technology allows the use of voice prompts versus the old “push 1 for...” thus making for a more customer friendly service call and lower expenses associated with maintaining the call center.

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